Terms and Conditions

OVERVIEW

 

By using, accessing, or purchasing from this website (“Site”), which is owned and operated by SnackPilot (“we”, “us”, or “our”), you confirm that you have read, understood, and accepted these Terms of Service (“Terms” or “Agreement”). If you do not agree to these Terms, please do not use this Site. These Terms apply in the version valid at the time of your purchase or contractual agreement. We reserve the right to update or amend these Terms in the future. In the event of material changes, we will inform you in advance by appropriate means (e.g., email or website notification). You will have the right to object to such changes. Continued use of the Site or our services after changes take effect shall be deemed as acceptance of the amended Terms, unless you object within the specified period. 

 

These Terms represent the entire agreement between you and us with respect to the use of the Site and our Products. Mandatory consumer protection laws applicable in your country of residence shall remain unaffected. We may assign our rights and obligations under this Agreement to a third party, but only if such assignment does not negatively affect your statutory rights, and we will inform you where legally required. As a condition of your use of this Site or purchasing from this Site, you warrant that you are at least 18 years old, that you possess the authority to enter into a binding legal agreement, that you are legally capable of entering into binding contracts and that you are a resident of the country that you state. 

 

These Terms apply to all activities on this Site, including the browsing, purchase of Products, and subscription services offered by us. The Terms also govern the use of the Site, and any content, features, or services associated with the Site.

 

SECTION 1: REGISTRATION AND ACCOUNTS

 

When you place an order for Products, subscriptions or other services, you may be asked to create an account or, in some cases, an account may be mandatory. To process your order and fulfill the contract, we collect personal information including, but not limited to, your full name, email address, full postal address, information of payment methods and, where applicable, your date of birth and
telephone number. Other purposes, such as marketing, are usually optional and will be clearly identified where applicable.

 

If an account is created, it will be password protected. Access to your account, including your profile, personal information, order history, active subscriptions and payment method management, requires authentication via your password. We always try to ensure the highest level of technical security (e.g. SSL) on our website. We are not obliged to implement any additional layers of verification beyond the password. Each customer is solely responsible for maintaining the confidentiality of their login details, particularly their password, to protect their account from unauthorized access by third parties. Customers are also fully responsible for any unauthorized use of their account by third parties, including but not limited to the misuse of personal information and payment methods by placing unauthorized orders. If you become aware of any unauthorized access to your account, you must contact us immediately. 

 

Account related emails, which are considered essential communications, and such related to orders or subscriptions (contractual purposes) will always be sent in written form to the email address provided, a general notice or other reliable method, even without prior consent or creating an account. We will retain the personal information collected as set out above and in accordance with our Privacy Policy for at least as long as it is necessary to process your order, perform the contract and ensure that there are no outstanding claims or obligations or any other violations of our rights.

 

SECTION 2: NON-BINDING PRODUCT INFORMATION, PRODUCT PRICES, CONTRACT CONCLUSION

 

All information relating to our Products and prices is subject to change without notice and is nonbinding. This includes product illustrations which may not always correspond to the actual appearance of the Goods supplied. 

 

Changes to the appearance and features of Products may also occur because of product range updates or delays in delivery by manufacturers or suppliers.

 

All prices are inclusive of VAT at the applicable rate and, unless otherwise agreed, initially exclusive of shipping costs. We are entitled to make price adjustments in the event of cost increases during the term of the subscription contract. Such costs may include changes in the cost of production, manufacture, supply or delivery of Products, including the associated service costs of maintaining the subscription (including the provision of IT infrastructure, personnel, administration, sales, marketing) and changes in taxes such as VAT. We will notify you in writing, preferably by email, in good time of the reason for and amount of the price change.

 

A contract between us and you will be formed as follows: You may make a legally binding offer by completing and confirming the order process after providing the required information as described in these Terms and Conditions. When you place an order, you select the product you wish to purchase, which may be a one-off product or a recurring subscription. By confirming your order, you are placing a binding offer for the specified order. The order confirmation will then be sent automatically but does not constitute acceptance by us. Acceptance by us is made either

 

- dispatch of the product (in the case of subscriptions, the first delivery) or

- by a binding written acceptance by us.

 

You are not entitled to delivery of the Products until we have accepted them. Prior to acceptance, we may at any time and without giving reasons cancel or reduce the order, i.e. remove individual Products from the order. The price will be adjusted accordingly if this has not already been done. The Products offered on the Site merely represent our range (“our catalogue”), there is no claim to
completeness or availability.

 

SECTION 3: CANCELLATION (REVOCATION) OF THE CONTRACT

 

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of delivery of the product (for subscriptions: the first delivery). To exercise your right of cancellation, you must notify us of your decision to cancel this contract in writing. You may send your notice to info@snackpilot.com. A physical letter is not required. You may, but are not obliged to, use the attached sample cancellation form below. To
comply with the cancellation period, it is sufficient to send your notice before the end of the cancellation period.

 

If you cancel this contract, we will promptly refund to you all payments we have received from you, including delivery charges (other than any additional charges resulting from you choosing a delivery method other than the cheaper delivery method offered by us), no later than fourteen days after the day we receive your notice of cancellation. For this refund we will use the same means of payment
that you used for the original transaction, unless you have expressly agreed otherwise. Unless otherwise agreed, you must return or hand over the Goods to the same address as stated on the delivery note as senders address, without delay and in any event within fourteen days of the day on which you notify us of your cancellation. The deadline is met if you dispatch the Goods before the end of the fourteen-day period. We may refuse to issue a refund until we have received the Goods, or you have provided us with proof that you have returned the Goods, whichever is the earlier. 

 

You will be responsible for the direct cost of returning the Goods. You will only be liable for any loss in value of the Products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Products.

 

To: info@snackpilot.com - ECT GmbH, Poststraße 30, 6300 Zug (Switzerland) - send your notice to info@snackpilot.com - a physical letter is not required

 

I/we hereby cancel (revoke) the contract concluded by me/us for the purchase of the following Goods/the provision of the following services.

 

name of the Goods/the services:
ordered on:
received on:
name of customer(s):
address of customer(s):
date of notice:
signature of the customer(s):

 

SECTION 4: SUBSCRIPTIONS: THE SUBJECT MATTER OF THE CONTRACT, THE DURATION OF THE CONTRACT, CANCELLATIONS, ADJUSTMENTS AND SUSPENSIONS

 

Orders for subscription Products constitute a contract for the recurring delivery of the Products described in the original order ("subscription"). All subscription Products will be appropriately identified as such.

 

Each Subscription may have a fixed initial term (minimum term; for example, but not limited to, 3 months, 6 months or 12 months). At the end of the initial term (either the minimum term or otherwise after the first delivery), the subscription will automatically renew each month for a further month. The subscription will continue until cancelled.

 

Cancellation can be made at any time by email (or, if you own a registered account, in the customer account by checking for active subscriptions and clicking “Cancel” or similar) and will take effect at the end of the current term (if the current term is the minimum term, the cancellation will take effect at the end of the minimum term). To ensure that the subscription is not renewed, the cancellation should be made at least 72 hours before the planned renewal. We are entitled to terminate the subscription for good cause at any time. Good cause includes, but is not limited to, cases such as non-payment despite reminders, misuse of services, fraud or suspected fraud, persistent delivery problems due to incorrect or incomplete delivery addresses, or unavailability of products due to
supplier failure. The right to extraordinary termination by you remains unaffected.

 

SECTION 5: ONE-TIME PRODUCTS: THE SUBJECT MATTER OF THE CONTRACT

 

Orders for one-time Products (Products, that are not considered as a subscription product) do not constitute a contract for the recurring delivery.

 

SECTION 6: DELIVERY, DELIVERY CONDITIONS, TRANSFER OF RISK, RETENTION OF OWNERSHIP

 

We only ship to addresses that are eligible for delivery services, including valid Packing Station and Post Office addresses. Gift cards are sent digitally by email unless otherwise specified. Deliveries will be sent to the shipping address chosen in the customer account or, if there is no customer account, to the shipping address provided when the original order was placed. Subscription address changes only take place, if the change was done before the next charge.

 

You must ensure that you can accept the delivery at the scheduled delivery time (as previously announced by email). The customer is responsible for ensuring that the delivery address provided is correct and that receipt of the shipment is possible during standard delivery times. If personal delivery is not possible, delivery may be made to a neighbour (person or business) if the supplier is
able to do so. Neighbours are usually defined as people or businesses at the same delivery address or within walking distance. Alternatively, the package can be left at a secure drop-off location if you have given the carrier permission to do so. In this case, please be as specific as possible about the drop-off location. Any ambiguity in the drop-off location will be at the customer's expense. We are not responsible for any problems related to delivery to a drop-off location.

 

As soon as the delivery either

 

- has been delivered to you personally,
- has been delivered to a neighbour,
- has been deposited at a Packing Station or a Post Office, or
- has been deposited at a drop-off location,

 

the delivery is considered fulfilled and delivered. The risk of any damage or loss of the delivery will be with the customer from this moment, without us being liable for any damage or loss afterwards. If the delivery is a one-time product, the contract is also considered completely fulfilled. If the delivery has not been fully paid for at the time of delivery, the delivery shall remain our property until full payment has been made.

 

In the case of subscriptions, the next delivery will only be made after this has been successfully debited. Payment for the next delivery by you is therefore always due before delivery by us. 

 

We will aim to dispatch your order as soon as possible after payment is received. Delivery times may vary depending on availability and shipping conditions.

 

SECTION 7: PAYMENT AND DUE DATES

 

Our claims (esp. payments) are due immediately, notwithstanding any statutory right of revocation.

 

You can pay with a provided payment method, such as credit card, PayPal – if provided – or another provided payment method. In the case of a subscription, you must ensure that the information regarding the selected payment method is correct and up to date during the complete term of the contract. You must ensure that all direct debits can be successfully made on time. You must submit
any changes to the selected payment method immediately via your customer account.

 

By placing an order through your customer account, you agree and authorize us

 

- to immediately debit the payment method specified by you,
- to debit the payment method specified by you for recurring debits in the case of a subscription,
- to use and charge an additional payment method that you can add in your customer account and
- to share payment information and instructions necessary to complete the payment between us, our payment processors and their third-party providers.

 

In the case of subscriptions, the amount will always be debited before the next delivery is shipped. Further information on this can be found above. 

 

You must ensure that you are authorized to use the specified payment method during the contract term and that you have sufficient funds so that the payment can be made. For technical reasons, the payment method may not be debited until a few days after the actual debit date.

 

In the event of a failed payment, we may attempt to collect the payment again at a time when your order has not previously been cancelled by us due to the failed payment.

 

If the collection of the claim fails due to circumstances for which the customer is responsible (in particular due to insufficient funds, incorrect or invalid data or an objection) the customer is obliged to ensure that the payment disruption is remedied so that, in addition to the outstanding amount, any bank charges and reminder costs incurred after the default can be paid by the customer.

 

If you fail to meet your payment obligations despite repeated reminders, we may terminate your subscription and claim damages. The damage will be calculated as a lump sum based on the remaining deliveries, unless you can prove lesser damage. If payment of this invoice is not received within this timeframe, a reminder will be sent with applicable late fees. If payment remains outstanding after at least one reminder, we reserve the right to refer the matter to a debt collection agency for further processing and collection.

 

SECTION 8: PROMOTIONAL AND VOUCHER CODES

 

A differentiation is made between promotional codes and voucher codes:

 

- Promotional codes are codes that we issue, send or publish on our website but not exclusively, for promotional purposes.

- Voucher codes are codes that have previously been purchased and have a specific value or can be redeemed for a specific product.

 

Unless otherwise stated, promotional codes cannot be combined, always have an expiry date, can only be used by new customers and can be cancelled by us at any time, without giving reasons. 

 

Voucher codes always have an expiry date that complies with legal regulations. Promotional codes and voucher codes can only be used when ordering and not afterwards. Except as expressly permitted by us, you agree not to sell, license, rent, lease, modify, distribute, copy, reproduce, publicly display, publish, transmit, edit, catalogue, aggregate, or create derivative works from any discount codes received for this site.

 

SECTION 9: MISSING OR DAMAGED PRODUCTS, ADDITIONAL RETURN POLICY, ALLERGENE INFORMATIONS

 

Obvious transport damage and lost or stolen products must be reported immediately. Return shipping costs shall be borne by the customer, unless otherwise stated. Please note, deliveries that are not received due to an incorrect shipping address, or that are intentionally declined by the customer are not eligible for replacement.

 

Returned deliveries will be reshipped with an additional restocking fee, unless the delivery was returned due to our error. Deliveries returned due to an incorrect or incomplete delivery address will not be refunded. This policy may be updated at any time without notice and is effective immediately and retroactively for all subscriptions and subscribers.

 

The customer is solely responsible for reviewing all product information and materials provided before consumption, including any product packaging, flyers or labels.

 

SECTION 10: GENERAL USE OF THE WEBSITE

 

Any use of this website for unlawful purposes, including automated access, reproduction, distribution, or modification beyond personal, non-commercial use, is prohibited. We reserve the right to deny access in the event of abuse.

 

SECTION 11: COPYRIGHT AND TRADEMARKS

 

The underlying technology and all content on the Site, including but not limited to text, graphics or code, is copyrighted as a collective work under EU and other copyright laws and is the property of SnackPilot and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works licensed to SnackPilot. Copyright 2025 SnackPilot. All rights reserved.
We do not investigate the accuracy of such works, nor can we guarantee that all such works are free of typographical errors. We cannot guarantee that the information displayed on this site is completely accurate.

 

By sharing, submitting and uploading any of your data, including but not limited to photographs, images, videos, music, art or comments, you grant SnackPilot a worldwide, non-exclusive, royalty free, sublicensable and transferable license to use, reproduce, create derivative works from, display and perform your user data in any lawful manner for the benefit of SnackPilot. You acknowledge and agree that you are solely responsible for all User Data that you make available through SnackPilot. Accordingly, you represent and warrant that:

 

- you have all the rights, licences, consents and releases necessary to grant SnackPilot the necessary rights to distribute any User Data,
- neither your data nor your posting, uploading, publishing, submitting or transmitting of such data nor SnackPilot’s use of your uploaded data (or any part thereof) on or through the SnackPilot website or by means of the SnackPilot website will infringe or violate any patent, trademark or copyright, misappropriate or violate any patent, copyright, trademark, trade secret, moral or other right of any third party, or any right of publicity or privacy, or otherwise violate any applicable law or regulation. All trademarks, service marks and trade names of SnackPilot on the Site are trademarks or registered trademarks of SnackPilot or their respective owners.

 

SECTION 12: DISPUTE RESOLUTION, DISCLAIMER, EVENTS OUTSITE OUR CONTROL

 

Our liability for damages is limited to intent and gross negligence. For slight negligence, we are only liable for breach of essential contractual obligations (cardinal duties), and only up to foreseeable damage typical for the contract. Liability under the German Product Liability Act remains unaffected. Nothing in these Terms excludes or limits your rights under statutory warranty or consumer
protection laws. In the event of defective goods, your rights shall be governed exclusively by the statutory provisions. We shall not be liable for failure or delay in performance due to force majeure events, including but not limited to natural disasters, war, pandemics, or supply chain disruptions beyond our control.

 

We will not be liable or responsible for any failure to perform, or delay in performing any of our contractual obligations that is caused by events outside our reasonable control. A Force Majeure Event shall include any act, event, non-event, omission or accident beyond our reasonable control and shall include (without limitation) the following:

- Strike, lockout or other industrial action,
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation of war,
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster,
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, especially but not limited for us of our suppliers,
- Impossibility to use public or private telecommunication networks,
- Acts, decrees, laws, regulations or restrictions of any government and
- Pandemic or Epidemics.

 

SECTION 13: SEVERABILITY CLAUSE

 

These Terms and Conditions, together with any documents expressly referred to in them, constitute the entire agreement between you and us in relation to the subject matter of the contract. Any prior discussions, correspondence, negotiations, or understandings not expressly included in these Terms shall not form part of the agreement, unless mandatory statutory rights provide otherwise. Each party acknowledges that it has not relied on any statement or representation not set out in this agreement, unless such reliance is protected under applicable consumer protection law. Nothing in this clause shall exclude or limit liability for fraud or for any rights granted to consumers under applicable mandatory law. If any provision of these Terms or the contract is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be severed to the extent necessary, and the remainder shall continue to be valid to the fullest extent permitted by law. Where the customer is a consumer residing in the European Union, the more favourable law—either German law or the law of the consumer's habitual residence—shall apply, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).

 

SECTION 14: APPLICABLE LAW AND PLACE OF JURISDICTION

 

These Terms and Conditions are governed by the laws of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence. If the customer is a merchant (as defined by applicable German law), the exclusive place of jurisdiction for all disputes arising out of or in connection with this contract shall be our registered place of business. In all other cases, the applicable statutory provisions shall apply with respect to jurisdiction.

 

SECTION 15: ADDRESS AND CONTACT DETAILS, ADDITIONAL DOCUMENTS

 

Address and contact details:

 

ECT GmbH, Poststraße 30, 6300 Zug (Switzerland)

 

Please refrain from contacting us by post and choose an alternative channel to contact us.

 

E-Mail: support@snackpilot.com https://support.snackpilot.com/hc/en-001/requests/new

 

We hereby draw particular attention to the following documents:

- Privacy policy (general)
- Cancellation policy (contained and in addition to this document)